Refund & Returns Policy

SHIPPING & RETURNS POLICY

πŸ“¦ Shipping & Returns Policy
배솑 및 λ°˜ν’ˆ μ •μ±…

1. Shipping Information | 배솑 μ•ˆλ‚΄

KR: 주문이 ν™•μΈλœ ν›„ μƒν’ˆμ€ 일반적으둜 1–3 μ˜μ—…μΌ 이내에 λ°œμ†‘λ©λ‹ˆλ‹€. 배솑 기간은 κ³ κ°λ‹˜μ˜ 지역 및 배솑 μ˜΅μ…˜μ— 따라 λ‹¬λΌμ§ˆ 수 μžˆμŠ΅λ‹ˆλ‹€.

EN: Orders are typically dispatched within 1–3 business days after confirmation. Delivery times may vary depending on your location and the selected shipping option.

2. Shipping Fees | 배솑비

KR: λ°°μ†‘λΉ„λŠ” κ³ κ°λ‹˜μ˜ 배솑지와 μ£Όλ¬Έ κΈˆμ•‘μ— 따라 μžλ™ κ³„μ‚°λ©λ‹ˆλ‹€. νŠΉμ • κΈˆμ•‘ 이상 ꡬ맀 μ‹œ λ¬΄λ£Œλ°°μ†‘μ΄ 적용될 수 μžˆμŠ΅λ‹ˆλ‹€.

EN: Shipping fees are automatically calculated based on your shipping address and order value. Free shipping may apply for orders over a certain amount.

3. International Shipping | ν•΄μ™Έ 배솑

KR: ν•΄μ™Έ 배솑을 μ œκ³΅ν•©λ‹ˆλ‹€. ꡭ가별 톡관 κ·œμ • 및 배솑 기간은 상이할 수 있으며, μΆ”κ°€ μ„ΈκΈˆ 및 κ΄€μ„ΈλŠ” 고객 λΆ€λ‹΄μž…λ‹ˆλ‹€.

EN: International shipping is available. Customs regulations and delivery times vary by country, and additional taxes or duties may apply at the customer’s expense.

4. Order Tracking | μ£Όλ¬Έ 좔적

KR: 배솑이 μ‹œμž‘λ˜λ©΄ κ³ κ°λ‹˜κ»˜ 좔적 λ²ˆν˜Έκ°€ ν¬ν•¨λœ 이메일 λ˜λŠ” λ©”μ‹œμ§€κ°€ λ°œμ†‘λ©λ‹ˆλ‹€.

EN: Once your order is shipped, you will receive an email or message containing a tracking number.

5. Incorrect or Damaged Items | μ˜€λ°°μ†‘ λ˜λŠ” νŒŒμ† μƒν’ˆ

KR: λ°›μœΌμ‹  μƒν’ˆμ΄ μ˜€λ°°μ†‘λ˜μ—ˆκ±°λ‚˜ νŒŒμ†λœ 경우, μƒν’ˆ 수령 ν›„ 3일 이내에 사진과 ν•¨κ»˜ κ³ κ°μ„Όν„°λ‘œ 연락해 μ£Όμ„Έμš”. λΉ λ₯΄κ²Œ κ΅ν™˜ λ˜λŠ” ν™˜λΆˆ μ²˜λ¦¬ν•΄ λ“œλ¦½λ‹ˆλ‹€.

EN: If you receive an incorrect or damaged item, please contact us within 3 days of delivery with photos. We will promptly arrange a replacement or refund.

6. Return Eligibility | λ°˜ν’ˆ κ°€λŠ₯ 쑰건

KR: μ•„λž˜ 쑰건 μΆ©μ‘± μ‹œ λ°˜ν’ˆμ΄ κ°€λŠ₯ν•©λ‹ˆλ‹€:

  • μƒν’ˆ 수령 ν›„ 7일 이내 λ°˜ν’ˆ μš”μ²­
  • λ―Έμ‚¬μš©, 미세탁, 손상 μ—†μŒ
  • λͺ¨λ“  κ΅¬μ„±ν’ˆ 및 포μž₯ 포함

EN: Returns are accepted only when the following conditions are met:

  • Return request within 7 days of receiving the item
  • Item is unused, unwashed, and undamaged
  • All packaging and components are included

7. Non-Returnable Items | λ°˜ν’ˆ λΆˆκ°€ μƒν’ˆ

KR: μ•„λž˜ μƒν’ˆμ€ λ°˜ν’ˆμ΄ λΆˆκ°€ν•©λ‹ˆλ‹€:

  • μ‚¬μš© λ˜λŠ” μ„Ένƒλœ μƒν’ˆ
  • 고객 λΆ€μ£Όμ˜λ‘œ ν›Όμ†λœ μƒν’ˆ
  • μœ„μƒΒ·νΌμŠ€λ„μΌ€μ–΄ κ΄€λ ¨ μƒν’ˆ
  • 할인 μƒν’ˆ λ˜λŠ” ν”„λ‘œλͺ¨μ…˜ μƒν’ˆ

EN: The following items are non-returnable:

  • Used or washed items
  • Items damaged by customer mishandling
  • Hygiene or personal care items
  • Discounted or promotional items

8. Return Process | λ°˜ν’ˆ 절차

KR: λ°˜ν’ˆμ„ μ›ν•˜μ‹€ 경우 κ³ κ°μ„Όν„°λ‘œ λ¬Έμ˜ν•΄ μ£Όμ„Έμš”. 승인 ν›„ λ°˜ν’ˆ μ£Όμ†Œ 및 절차λ₯Ό μ•ˆλ‚΄λ“œλ¦½λ‹ˆλ‹€. λ°˜ν’ˆ λ°°μ†‘λΉ„λŠ” 고객 뢀담일 수 μžˆμŠ΅λ‹ˆλ‹€.

EN: To initiate a return, please contact our support team. Once approved, we will provide the return address and instructions. Return shipping costs may apply.

9. Refund Method | ν™˜λΆˆ 방식

KR: λ°˜ν’ˆ μƒν’ˆμ΄ ν™•μΈλœ ν›„ 3–7 μ˜μ—…μΌ λ‚΄ ν™˜λΆˆμ΄ 처리되며, 결제 μ‹œ μ‚¬μš©ν•œ λ™μΌν•œ λ°©μ‹μœΌλ‘œ ν™˜λΆˆλ©λ‹ˆλ‹€.

EN: Refunds are processed within 3–7 business days after item inspection and issued to the original payment method.

10. Exchange Policy | κ΅ν™˜ μ •μ±…

KR: 동일 μƒν’ˆ λ˜λŠ” λ™λ“±ν•œ κΈˆμ•‘μ˜ μ œν’ˆμœΌλ‘œ κ΅ν™˜ κ°€λŠ₯ν•©λ‹ˆλ‹€. 재고 여뢀에 따라 처리 기간이 λ‹¬λΌμ§ˆ 수 μžˆμŠ΅λ‹ˆλ‹€.

EN: Exchanges are available for the same item or another item of equal value. Processing time may vary based on stock availability.

11. Customer Support | 고객 지원

KR: 문의 사항이 μžˆμœΌμ‹œλ©΄ μ•„λž˜ κ³ κ°μ„Όν„°λ‘œ 연락해 μ£Όμ„Έμš”.

EN: For questions or further assistance, please contact our support team.

πŸ“§ Email: support@pkasong.com
πŸ“ž Phone: (μ›ν•˜μ‹œλ©΄ 번호 μž…λ ₯ κ°€λŠ₯)
πŸ•’ Hours: Mon–Fri, 9 AM – 6 PM

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